Your business FAQs on Google: what to do now that Q&A is gone

In late 2025 Google removed the questions and answers feature from the business profile. If you used it to handle frequent doubts, this is the guide to where that conversation moved.

What exactly changed

Before, any user could post a public question on your listing and anyone could answer it, including you as the owner. That section no longer exists. The questions you used to receive there now arrive through other channels, or simply do not get asked because the customer cannot find where to write them.

Where to answer those questions now

• In the description. Put the answers to what you are asked most there: do you have parking? do you take digital payments? do you deliver?
• In the attributes. Many frequent questions already have a specific attribute you can tick directly.
• In posts. If a question comes up often, a dedicated post answers it visibly and with a date.
• On your website. An FAQ page linked from the profile covers what does not fit in 750 characters of description.

Get ahead of what they would ask

Think of the five questions new customers ask you most on the phone or in person. Those five answers, well placed in your profile, do the work the removed feature used to do, without depending on someone asking first.

What did not change

Reviews are still the space where customers publicly comment on their experience, and you can still answer every one. That conversation channel is intact; only the direct questions one changed.