Review reply templates for restaurants, clinics and shops

Answering reviews is faster with a base to adapt than starting from scratch every time. These templates cover restaurants, clinics and shops: adjust the tone and the specific detail before sending them.

Restaurants and bars

Positive: "Thank you for coming and for taking the time to write. We are glad you enjoyed [dish or detail mentioned]. We hope to see you again soon."

Negative: "Thank you for telling us about your experience. We are sorry [specific detail] was not up to standard. We would like to know more: message us on WhatsApp and we will find a way to make up for it on your next visit."

Clinics and practices

Positive: "Thank you for your trust and for sharing your experience. We are glad we could help you with [reason for the visit, with no sensitive medical detail]."

Negative: "Thank you for your comment. We take the care of our patients very seriously. We invite you to contact us directly so we can understand what happened and resolve it."

Retail shops

Positive: "Thank you for your purchase and for leaving us a review. We are glad [product mentioned] was exactly what you were looking for."

Negative: "We are sorry your experience with [product or service] was not what you expected. Write to us with the details of your purchase and we will find a solution."

Rules that apply to any template

• Always change the specific detail: a template copied verbatim shows.
• Use the customer's name when it is available.
• Never include medical, financial or otherwise sensitive personal information in a public reply.